Planning your travel with Cebu Pacific or need assistance with your flight? We’ve got you covered with this comprehensive guide on how to reach Cebu Pacific’s customer service. Whether it’s reservations, inquiries, or feedback, we’ll help you find the right channel to get the answers you need.
Cebu Pacific Hotline and Customer Service Numbers
1. Cebu Pacific Chatbot Charlie: Your Virtual Assistant
Charlie is Cebu Pacific’s chatbot, available on their Facebook page. This automated assistant can help you with a range of queries, including flight schedules, fares, and reservations. To get started, simply send a message to the Cebu Pacific Chatbot on Facebook. Here is the link https://web.facebook.com/cebupacificair
2. Website Feedback Form: Share Your Thoughts
If you want to provide feedback about your experience on Cebu Pacific’s website, use the Website Feedback Form. Your input helps Cebu Pacific enhance their website and customer service. To submit feedback, provide your name, email address, and contact number, and then share your thoughts in the text box.
Here is the link https://www.cebupacificair.com/about/talk-to-us/guest-feedback-form
3. Cebu Pacific Contact Number & Hotline:
While there isn’t a general customer service contact number, Cebu Pacific offers a reservation hotline for inquiries and assistance. Reach them at:
- Manila: (02) 87020-888
- Cebu: (032) 230-8888
Emergency Hotline Numbers:
- +6 328 702 0888
- +6 328 802 7169
- +63 998 840 7547
4. International Cebu Pacific Contact Numbers and Hotlines:
If you’re abroad and need to contact Cebu Pacific, use the international contact numbers tailored for specific countries. These hotlines operate during local time hours, ensuring you get the assistance you need. Examples include Australia, Japan, Hong Kong, China, and Singapore.
5. Cebu Pacific Email Address:
6. Cebu Pacific Social Media Accounts:
Stay updated and connected with Cebu Pacific through their social media accounts:
7. Cebu Pacific Sales Offices:
Visit Cebu Pacific’s sales offices for in-person assistance and ticket purchases. These offices can also provide information on special offers and deals.
- Cebu Pacific Philippines Sales Offices: Find these offices in various locations, such as Naia Terminal 3 and Mactan Cebu International Airport, among others.
- Cebu Pacific International Sales Offices: For international travelers, sales offices are available in countries like South Korea, Japan, Hong Kong, and Shanghai.
Frequently Asked Questions:
How do I contact Cebu Pacific by phone?
You can reach Cebu Pacific through their reservation hotline at (02) 87020-888 (Manila) or (032) 230-8888 (Cebu).
Is Cebu Pacific customer service 24 hours?
Yes, Cebu Pacific’s customer care is available 24/7 to assist you with any concerns or questions related to your booking, check-in, or flight details.
How can I talk to a Cebu Pacific agent?
To speak with a Cebu Pacific agent, call their phone numbers: +6 328 702 0888 or +6 328 540 0393, and inquire about their airline services.
How do I contact Cebu Pacific for a refund?
If you have questions about refunds or other airline services, contact Cebu Pacific’s customer care at +6 328 702 0888 or +6 328 540 0393.
With this detailed guide and FAQs, you’re well-equipped to connect with Cebu Pacific for all your travel-related needs. Whether you’re booking a flight, seeking assistance, or sharing feedback, Cebu Pacific is ready to assist you on your journey.