To delete the GCash account permanently, Download the GCash Account deletion form and submit it on their official website or through GCash APP along with your photo and Accomplished Account Deletion Request Form. Here is the complete process to close your account.
Before initiating the account deletion process, take note of the following:
- Immediate Log-in Restrictions
- Upon your request for account deletion, you will no longer be able to log in to your GCash account.
- Data Retention Period
- The actual deletion of your data from GCash systems will occur after five (5) years, in compliance with R.A. 9160.
Steps to Delete Your GCash Account
To proceed with the request to delete your GCash account, follow these steps:
1. Clear Outstanding Dues
Before initiating the account deletion process, ensure that you settle any outstanding GCash dues. The deletion request will not proceed if there are any outstanding dues, including those from GCredit, GGives, and GLoan.
2. Prepare Identification Documents
Gather the necessary identification documents to verify your identity:
- Government-issued ID (e.g., NBI Clearance, SSS ID, UMID, Driver’s License, etc.)
- If your full name on the ID differs from the submitted document, attach an extra document (e.g., marriage certificate, change of name deed, statutory declaration) to confirm your identity.
3. Download the Account Deletion Request Form
Download the Account Deletion Request Form and Accomplish it with accurate and up-to-date information. Click on the following link to download the form from here.
4. Submit Deletion Request
Click here to file a request to delete your account. Attach the following documents:
- Photo of your Government-issued ID (or Passport)
- Accomplished Account Deletion Request Form
- Enter your email address
- Full Name
- Select the country where you registered your GCash Account
- Enter mobile number
- Select Concern Category
- Choose your Your account type
- Select the reason Why are you deleting this account?
- Provide additional description in the given box
- Attach all the required documents
- Click on Submit
5. Authorized Representative (if applicable)
If you are requesting account deletion through an authorized representative:
- Include an authorization letter indicating that the representative is acting on your behalf.
- Provide a photo of the document used to confirm the representative’s identity.
Privacy and Data Usage
Rest assured that the data collected during this process will only be used to validate your identity and process the request for data/account deletion.
Once you’ve completed the necessary steps and your identity is validated, the GCash team will initiate the deletion process for your account. Be aware that this is an irreversible action, and your GCash account, along with associated records, will be permanently deleted. If you are still having issue in deleting your account, you can contact GCash Hotline Customer Service.
*Step 1: Dial 143#
Begin the process by dialing *143# on your Globe-powered phone. This USSD code serves as the gateway to various Globe services, including your GCash account.
Step 2: Choose “Account”
Once you’ve dialed *143#, navigate through the menu options and select “Account.” This step is crucial as it directs you to the specific settings related to your GCash account.
Step 3: Suspend Your Account
In the older versions of GCash services, you could find the option to suspend or delete your account under the “Account” section. However, please be aware that recent updates may have removed this option for some users.
What will happen if I delete my GCash account?
If you choose to delete your GCash account, several consequences and actions will follow:
1) Cancellation of Services:
Deleting your GCash account will result in the cancellation of various services tied to your account. This includes GInsure, GInvest, GCredit, and other services you might have subscribed to through GCash.
2) Record Deletion:
All your transaction records, account history, and associated data will be permanently deleted. If you decide to register for a GCash account again in the future, your previous records cannot be restored.
3) Immediate Log-in Restrictions:
Upon your request for account deletion, you will no longer be able to log in to your GCash account. Access to your account will be restricted immediately.
4) Data Retention Period:
The actual deletion of your data from GCash systems will occur after five (5) years, in compliance with relevant regulations.