How to Lock or Unlock GCash Mastercard?

Locking your GCash Mastercard is a valuable security measure that helps protect your funds and personal information. The GCash Mastercard, issued by GCash, is a popular prepaid debit card in the Philippines that enables convenient online and offline transactions. By temporarily locking your card, you can prevent unauthorized usage and minimize the risk of fraudulent activities.

In this guide, we will explain how to lock your GCash Mastercard, providing you with peace of mind and control over your financial transactions. Whether you have misplaced your card or suspect any suspicious activity, following a few simple steps will ensure the safety and security of your GCash Mastercard.

To Lock GCash Mastercard:

  • Open GCash app and enter your MPIN
  • Click on Profile icon located at the bottom right corner of the app
click on profile
  • Click on My Linked Accounts
click on my linked accounts
  • From the available list, tap GCash card
tap GCash card
  • Select a GCash Mastercard account then tap Lock Card
tap lock card
  • A prompt will appear confirming if you want to lock your GCash Mastercard, tap “Lock Card
click on lock card to confirm
  • Once locked, it will prompt that card locking is successful. Your GCash Mastercard will be grayed out.
successfully locked gcash mastercard (1)

To Unlock GCash Master Card:

  • Open GCash app and enter your MPIN
  • Click on Profile icon located at the bottom right corner of the app
click on profile
  • Click on My Linked Accounts
click on my linked accounts
  • From the available list, tap GCash card
tap GCash card
  • Select a GCash Mastercard account to unlock then tap “Unlock Card
click on unlock card
  • Enter the 6-digit authentication code then tap submit
enter code and then click on submit

A small prompt at the bottom of the screen will appear once you have successfully unlocked your card.


Frequently Asked Questions

Why is my GCash Mastercard Locked?

There could be several reasons why your GCash Mastercard is locked. Here are some possible explanations:

  1. Security Measures: GCash implements security measures to protect your account and funds. If there is any suspicious activity or potential security breach detected, GCash may automatically lock your Mastercard to prevent unauthorized access and transactions.
  2. Entered Incorrect PIN: If you have entered an incorrect PIN multiple times while attempting to make a transaction or withdraw cash, GCash may temporarily lock your Mastercard as a security precaution. This helps to prevent unauthorized individuals from guessing your PIN and accessing your funds.
  3. Lost or Stolen Card: If you have reported your GCash Mastercard as lost or stolen, GCash will lock the card to prevent any unauthorized usage. This ensures that even if someone else possesses the physical card, they cannot make transactions using it.
  4. Account Verification: In some cases, GCash may require additional verification or documentation to confirm your identity or resolve any issues related to your account. During this verification process, your Mastercard may be temporarily locked until the necessary steps are completed.

If your GCash Mastercard is locked, it is essential to follow the appropriate steps to unlock it or contact GCash customer support for further assistance.

What happens when you lock your Mastercard?

When you lock your GCash Mastercard:

  1. Your card usage is restricted, and all transactions are temporarily disabled.
  2. It protects against unauthorized usage and helps secure your funds and personal information.
  3. The PIN authentication process is suspended, preventing unauthorized changes to your PIN.
  4. Enhanced security measures are implemented, including monitoring for suspicious activity and identity verification. To regain access, contact GCash customer support or use the GCash app to initiate the unlocking process.

How can I block my lost GCash card?

If you have lost your GCash Mastercard, follow these steps to block or report and address the issue:

  1. Submit a Ticket: Visit the GCash Help Center or the GCash app and submit a ticket regarding your lost card. This will initiate the process of reporting the incident and seeking assistance.
  2. Include Necessary Details: In your ticket, provide the following information:
    • Subject: Lost Card
    • Details of your concern: Explain that you have lost your GCash Mastercard and require assistance.
    • Your full name: Provide your complete legal name as registered with GCash.
    • Registered mobile number: Include the mobile number linked to your GCash account.
    • Registered email: Mention the email address associated with your GCash account.
  3. Wait for a Response: After submitting your inquiry, a GCash representative will typically respond within 24 business hours. They will provide guidance and further instructions on the necessary steps to take, such as card replacement or additional security measures.

Remember to provide accurate and complete information to ensure a smooth resolution process. Losing your GCash Mastercard can be a cause for concern, but by promptly reporting the incident and following the recommended steps, GCash can assist you in safeguarding your account and providing a suitable solution.


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