If you’re a PLDT customer in the Philippines facing Internet problems, request for reconnection, need assistance with billing or inquiries or you want to report a problem, it’s crucial to know how to contact PLDT customer service hotline. PLDT, the largest telecom company in the Philippines, offers a toll-free hotline that allows you to speak to a customer service representative who can promptly assist you with your concerns.
For PLDT and Smart subscribers, this service is free of charge, but please note that calls from other telcos and mobile networks will be charged at the prevailing airtime rate (the standard airtime rate for Globe-to-PLDT calls is ₱7.50 per minute).
You can contact PLDT Hotline through their landline number (02) 8-8888-171, customer service website, social media accounts on Facebook and Twitter. If you have the time, you can also visit the nearest PLDT store for in-person assistance.
Let’s have a look at each option in details.
How to Contact PLDT Hotline Customer Service 24/7?
You can reach out to PLDT hotline via
PLDT Hotline 171:
Direct Access:
PLDT customers can easily reach customer support by dialing the toll-free hotline 171 directly, using either their PLDT landline phone or Smart mobile number.
Operating Hours:
The PLDT customer service hotline operates during specific hours: from 8:00 AM to 7:00 PM on weekdays (Monday to Friday) and from 8:00 AM to 5:00 PM on weekends (Saturday and Sunday).
Account Identification:
When calling from a PLDT landline, the system automatically identifies your telephone number. However, if you’re calling from a different phone, you’ll need to input your PLDT landline number.
Inquiry Options:
The hotline offers various assistance options based on your specific needs. These include requesting billing statements, checking account application status, reconnecting a disconnected line, troubleshooting Internet or landline issues, adjusting plan levels, and initiating line or account transfers.
Service Choice:
Depending on your inquiry, you can select to either converse with a PLDT customer service representative for personalized assistance or navigate through a self-service menu for specific tasks.
In summary, PLDT Hotline 171 serves as a direct and accessible channel for PLDT customers to address a range of service-related inquiries and issues. It operates within specific time frames and offers flexibility in accessing assistance, allowing customers to choose between speaking with a representative or utilizing self-service options.
PLDT Hotline (02) 8-8888-171:
Alternative Phone Number:
If you can’t call PLDT customer service using a PLDT landline or Smart mobile number, you can use the number (02) 8-8888-171. This also applies to people calling from mobile networks like Globe or TM. If you’re in Metro Manila, you don’t need to include the area code “02” when dialing this number.
Charges for Non-PLDT/Smart Numbers:
When calling from a phone that’s not from PLDT or Smart, you might have to pay extra charges. These could be long-distance fees or airtime charges, so it’s essential to be aware of this.
Contact PLDT by Email
If you don’t need urgent help, you can send them a message via their official email [email protected]. They will respond to your queries within 24 hours.
PLDT Customer Service Website:
PLDT has a website with a special page for customer support. On this page, you can find quick solutions to common questions about things like your Internet, landline, bills, payments, and devices.
Helpful FAQs:
The support page has lots of frequently asked questions (FAQs) that might have the answers you need. Before calling PLDT’s customer service hotline, it’s a good idea to check this page because you might find the solution to your problem there.
User Guide for Help:
There’s also a user guide you can read and follow. It has instructions for fixing technical problems, like if your Internet is slow or not working. Try these instructions first, and if your problem isn’t solved, that’s when you should call PLDT.
PLDT Facebook Messenger Chat
PLDT has an official Facebook account. You can find PLDT on Facebook, and they often use this social media platform to provide updates, information, and support to their customers. If you have questions or need assistance, you can visit their Facebook page and send them a message or check their posts for helpful information. It’s a convenient way to connect with PLDT and stay informed about their services and announcements.
PLDT Twitter Account
PLDT also maintains an official Twitter account. You can locate PLDT on Twitter, where they share updates, news, and offer customer support. If you have inquiries or require assistance, you can tag, send them a tweet or direct message through Twitter account @PLDT_Cares. This platform provides another avenue to connect with PLDT and stay updated on their services and announcements, making it easy to engage with the company and access support when needed.
PLDT Sales and Service Centers
If you need help with your PLDT account and want personalized assistance, visiting a PLDT store is a great option. You get to talk to a real person face-to-face, which can be really helpful.
But here’s the cool part: PLDT also lets you book an appointment online with the PLDT sales and service center that’s closest to you. It’s super easy. Just go to their website and find your nearest PLDT store. Then, click on “Book Appointment.” You can choose the type of service you need, pick a date and time for your appointment, and enter your info.
Now, when it’s time for your appointment, you can either go to the PLDT store in person or have a virtual meeting with them online. This gives you flexibility in how you get the help you need.
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